FAQs
Frequently Asked Questions

The right services depend on your needs, preferences, current situation and personal goals. We can discuss your circumstances with you and help identify the most appropriate options.

Yes. Individualised support can be adjusted around your routines, abilities, preferences, interests and goals rather than relying on a one-size-fits-all approach.

Support coordination can help you understand and use your available supports, connect with suitable providers, coordinate services and work towards greater choice and independence.

Case management involves helping organise and coordinate different aspects of your support so services work together effectively and remain aligned with your changing needs and goals.

Yes. Assistance with daily living may include support with household routines, meal preparation, shopping, appointments and other everyday activities, depending on your needs and circumstances.

Personal care may include assistance with activities such as showering, dressing, grooming, toileting, mobility and other personal routines where appropriate.

Absolutely. Good support should encourage your abilities rather than unnecessarily taking over. Bethany Home Support provides assistance in ways that help you build confidence and maintain independence.

Depending on your circumstances and approved supports, assistance may be available to help you prepare for, travel to and participate in appointments and other important activities.

Community participation support helps you engage in activities outside your home, such as hobbies, recreational activities, community events, volunteering, education or other interests.

Yes. Social support can help you participate in activities, develop relationships, explore interests and stay connected with your community in ways that feel comfortable to you.

Wherever your approved supports allow, your preferences and goals should help shape how support is delivered and which activities you participate in.

Supported Individual Living, or SIL, provides assistance to people who require support with everyday living while living in their own home or shared living environment.

It may suit people who require regular assistance with daily routines, household tasks, personal activities, safety or developing greater independence while living away from their family home.

Support may include daily routines, household activities, personal care, meal preparation, community access, developing life skills and other activities based on individual needs.

Specialist Disability Accommodation (SDA) refers to specially designed or modified housing for people with significant functional impairment or very high support needs who meet the relevant eligibility requirements.

SDA primarily relates to the accommodation itself. Support services, such as personal care or daily living assistance, are separate and may be arranged according to an individual's circumstances and approved supports.

Eligibility depends on specific requirements relating to your circumstances and functional needs. You can discuss your situation with your relevant planner, support coordinator or another qualified professional.

Yes. Your circumstances, abilities and goals can change. Your support arrangements should be reviewed when necessary to ensure they continue to reflect what you need.

With your permission, family members, carers or other people you trust can be involved in discussions and planning where appropriate.

You can communicate your preferences, routines, goals and boundaries with your support team. Open communication helps ensure assistance is delivered in a way that respects your choices.

Yes. Support can be structured around meaningful goals, whether that involves developing daily living skills, becoming more socially active, increasing independence or participating in your community.

Consider whether they listen to your needs, respect your choices, communicate clearly, provide reliable support and take a genuinely person-centred approach.

Bethany Home Support focuses on understanding each person's needs, preferences and goals before providing support, with an emphasis on dignity, independence, consistency and genuine relationships.

Start by discussing your needs, goals and current circumstances with us. From there, you can explore suitable services and determine how support can best fit into your everyday life.